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If you do not know your preset download folder, you can read up in the preferences of your browser
After successful payment you will receive an email with order confirmation and download link.
In some cases, this emails might become marked as spam. Check your spam folder or return to tovusound.com.
You have the possibility to download the software from your Tovusound account anytime after purchase.
(2) MOVE “xxx_Expansion_xxx .rar” next to your existing Edward folder where your Kontakt libraries are installed.
(3) Expand the RAR file now with UnRarX or WinRAR. Note: Each file will be placed at the right position and no new folder will be created. If you see a new folder has been created, delete it and start with (1) again.
DONE! You will find the new expansion inside the instrument folder and inside Kontakt. Rescan the library inside NI Maschine/Komplete Kontrol if needed.
Still not sure what to do? Watch The Video
NOTE: If you can´t install UnRarX for Mac you can use any other unpacker. Afterwards you need to drag and drop the files to the main Edward library folder manually. Samples to samples, instruments to instruments and so on. Some files need to be overwritten. If you see a note comes up, please do so.
If you can’t find the “Edward Ultimate SUITE” folder, you have maybe an older version of Edward Ultimate installed. You need to cross grade to latest Edward Ultimate SUITE. Please log in and find your personal discount applied already on the product page.
If Edward won´t stay in the library window of Kontakt follow these steps:
Edward instruments requires a serial number when they are Kontakt Player compatible. This serial can be found on the invoice and in your account. Older Edwards don’t need a serial number to get 100% functionality.
If you have just subscribed to the Suite, we will send you the serial number automatically within 24 hours.
Please activate Edward in your NI Access. If you have an older version of Edward, you need a full version of NI Kontakt. In this case not Edward is running in Demo Mode, it’s NI Kontakt.
Please start the stand alone app from Kontakt and place your password there.
Now your DAW should be able to recognize the authorization.
Please use the “batch-resave” function inside Kontakt to solve the issue.
If you are on Windows, exclude the Edward library folder from your Anti Virus scan folders.
First make sure you have the latest version of Komplete Kontrol and Kontakt installed.
When you’re on the latest versions, update the Library in Komplete Kontrol inside the standalone app not within your DAW.
When you are experiencing issues while loading an instrument, it might be an unpacking problem.
If you have installation files called name.part1.rar, name.part2.rar, name.part3.rar, you don’t need to unarchive each file separately. By clicking on part one it will extract the entire software with the right folder structure on its own. No moving of folders or samples necessary.
Make sure you have downloaded all files correctly as shown under “Installation” in the Reference Manual of your product. All files are tested in several environments without any password protection.
If you’ve purchased a WAV Library, easily move the download folder to the desired position of your sound archive. Then drag & drop the whole folder in your sound browser like Soundminer or Bashead. Besides, all WAV files remain in your position and are tied together about the metadata with your archive.
Yeah, that’s the great thing. If you no longer need the product, you can cancel at any time. From this point on, nothing will be charged to your account. You can continue using it until the paid period ends.
That would be desirable, but is not possible at the moment. So please note that if you cancel before the 12 months are over, you will have to start paying from scratch with a new subscription.
Yes, that’s the good part. It’s yours for life. No further action is necessary. Just keep using the product.
Unfortunately this is not technically possible. However, you can always buy and install extensions to the Edward Ultimate Suite subscription.
Of course you can! If you choose Edward Ultimate Suite as subscription, you can buy expansions and add them at any time. There is no difference in the features compared to the directly paid version.
No, unfortunately not.
Yes, you can do that in your account under the subscriptions tab.
If you pay by credit card, a further debit is automatically initiated. If this also fails, the current subscription will be cancelled.
If Paypal is your payment source, no new attempt will be made. In this case please contact us immediately to prevent an automatic cancellation.
If you would like to pay off your active subscription early, you are welcome to do so. Please contact us and we will charge you the remaining total amount. The agreed instalments will be used as the basis for calculation.
The WAV files offered by us are already provided with all metadata. The suspended PDF serves only for the overview. If you simply pull the sample library folder in your sound browser all metadata will be indicated.
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