Privacy and Cookies Policy

PRIVACY AND COOKIES POLICY

This application collects some personal data from its users. This privacy policy declaration informs you about the type, scope and purpose of the processing of personal data within our online offer and the associated websites, functions and contents as well as external online presences, for example our social media profile.

OWNER AND DATA CONTROLLER

TOVUSOUND – Lugar Rosa Blanca 3
35637 Betancuria
Provincia Las Palmas – Fuerteventura (Spain)
Legal Note and Disclaimer: https://tovusound.com/legal-note-and-disclaimer/

Controller: Tobias Vukadinovic
Email: tobias (-at-) tovusound (-dot-) com
Please replace (-at-) with @ and (-dot-) with . for writing an email.

We take the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. Visiting of our website is generally possible without providing personal data. As far as on our sides personal data (for example name, address or email addresses) are raised, this takes place, as far as possible, always on voluntary basis. This data will not be passed on to third parties without your express consent or if they necessary to process the request.
In some situations, third parties (such as Youtube or Soundlcoud) that we use to improve our service collect data from you. Details on the exact use of this data can be found below.

TYPE OF DATA COLLECTED

The types of personal information that this application collects itself or through third parties include cookies, usage data, email address, first name, last name, address, purchases and geographic location. Detailed information on each type of personal data collected can be found in the relevant sections of this privacy policy or in specific explanations that are displayed before the data is collected.

Personal data may be provided voluntarily by the user or, in the case of usage data, may be collected automatically when using this application.
Some data requested by this application is mandatory and if this data is not provided, it may be impossible for this application to provide its services. In cases where this application points out that some data is not absolutely necessary, the user is free not to transmit this data without this affecting the availability or functioning of the service.

Any use of cookies or tracking tools by this application or by the owners of third-party services used by this application is for the purpose of providing the service requested by the user in addition to any other purposes described in this document and in the cookie policy, where available. Users are responsible for all personal data of third parties that they receive, publish or pass on via this application and confirm that they have the consent of the third party to make the data available to the owner.

Analytics

Google Analytics
Personal Data: None

Details

Currently we do not use any analysis tools on this application. For this reason, none of your personal data will be tracked. If we add analytical services in the future, you will find detailed information here.

 

CONTACTING THE USER

Contact Form and Support Form
Personal Data: Email Address, First Name and Last Name, System Information

Details

Contact Form 
By filling in the contact form with data, the user authorizes this webpage to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Support Email

By filling in the support form with data, the user authorizes this webpage to use these details to reply to requests for information by the form’s header.

 

CONTRACTUAL SERVICES

Data necessary in order to execute the contract
Personal Data: Name, Address, Email address, Tax Number (if applied) Payment method, IP Address, Location

Details
We process personal data (e.g., names and addresses of users), contract data (e.g. names of contact persons, payment methods) for the purpose of fulfilling our contractual obligations and services. The entries marked as obligatory in online forms are required for the conclusion of the contract.

In the context of the use of our offer, we store the IP address and the time of the respective order. The data is stored on the basis of our legitimate interests as well as the user’s protection against misuse and other unauthorized use. This data will not be passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with the General Data Protection Regulation (GDPR).

The data will be deleted upon expiry of statutory warranty and comparable obligations. In the case of statutory archiving obligations, deletion shall take place after their expiry. Information in the customer account remain up to its deletion.

COOKIES

The use of cookies improves this application
Personal Data: Usage Data

Details

Some of the webpages use cookies. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies serve to make our website more user friendly, faster and secure. Cookies are small text (code) files that are stored on your computer and saved by your browser.
Most of the cookies we use are session cookies. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited.

RIGHT TO INFORMATION, DELETION, BLOCKING

All informations belongs to you 
Personal Data: All relevant information

Details
You have the right to free information about your stored personal data, their origin and recipients and the purpose of data processing as well as a right to correction, blocking or deletion of these data at any time within the scope of our legal requirements. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

FILE SHARING AND DOWNLOADS

Secure and anonymous downloading of data
Personal Data: IP, Location

Details
Amazon S3
Our website uses the services of Amazon for file delivery. Data such as your location is collected to find the server nearest you to get the fastest internet connection. This data will be processed by:

Amazon Web Services, Inc.
P.O. Box 81226
Seattle, WA 98108-1226

Amazon respects your privacy and will act in accordance with the applicable laws of the General Data Protection Regulation as of May 25, 2018 for EU customers. More info about Amazons privacy policy can you read here: https://www.amazon.com/gp/help/customer/display.html?nodeId=468496

pCloud
As alternative file sharing service we use the service of pCloud. Data such as your IP and location is collected to find the server nearest you to get the fastest internet connection. This data will be processed by:

pCloud AG
74 Zugerstrasse Str
6340 Baar
Switzerland

pCloud also respects your privacy and will act in accordance with the applicable laws of the General Data Protection Ordinance as of May 25, 2018 for EU customers. More info about pCloud privacy policy can you read here: https://www.pcloud.com/privacy_policy.html

GOOGLE FONTS

Data Processing when you view the website
Personal Data: None

Details
We use Google Fonts on our website and point out that all copyrights of the selected font Roboto belong to the author: Google Inc.

We host this font on our server. Google will not collect or store any data such as browser type or operating system.

TWITTER, FACEBOOK, GOOGLE+ AND CO

Newsfeed and Social Sharing
Personal Data: User name, Usage Data and More

Details

Twitter
Our pages include functions of the Twitter service. These functions are provided by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By pressing on the Twitter icon under contacts data could be transmitted to Twitter. We would like to point out that we are not aware of the content of the data transmitted or how it is used by Twitter. If you like to share any content from us, which we are most welcome, please copy paste the link to your  Twitter newsfeed. In this case none of you data will be transmitted to Twitter. For more information, please see Twitter’s privacy policy at https://twitter.com/privacy.
You can change your Twitter privacy settings in your account settings at: https://twitter.com/account/settings

Facebook
On this application you will find links to our Facebook Newsfeed. When you click on the Facebook icon, Facebook may store the origin of us to your personal user account.
We would like to point out that we are not aware of the content of the data transmitted or how it is used by Facebook. If you like to share any content from us, which we are most welcome, please copy paste the link to your Facebook newsfeed. In this case none of you data will be transmitted to Facebook. For more information, please see Facebook’s privacy policy at:
https://www.facebook.com/about/privacy/update?ref=old_policy
You can change your Facebook privacy settings in your account settings at: https://www.facebook.com/settings?tab=privacy

Google+
On this application you will find links to our Google+ Newsfeed. When you click on the Google+ icon, Google+ may store the origin of us to your personal user account.
We would like to point out that we are not aware of the content of the data transmitted or how it is used by Google+. If you like to share any content from us, which we are most welcome, please copy paste the link to your Google+ newsfeed. In this case none of you data will be transmitted to Google+. For more information, please see Google+s privacy policy at:
https://policies.google.com/privacy
You can change your Google privacy settings in your account settings at: https://www.facebook.com/settings?tab=privacy

Instagram
On this application you will find links to our Instagram Newsfeed. When you click on the Instagram icon, Instagram may store the origin of us to your personal user account.
We would like to point out that we are not aware of the content of the data transmitted or how it is used by Instagram. For more information, please see Instagram privacy policy at:
https://help.instagram.com/155833707900388

NEWSLETTER

Data processing to receive news from us
Personal Data: Name, Email Address, IP Address, Location

Details

We send information emails at irregular intervals to inform you about new products, updates or about us.
To subscribe to this newsletter, only your email address is mandatory. Optionally, we ask you to give us your name so that we can address you by name. We will never share this information with third parties, unless they are involved in distributing our newsletter.

Double Opt Out Link
Recipients who have subscribed to this newsletter have agreed to this data use via an opt-out link. After the registration process you will receive an email to the email address you provided. This contains a link you have to press to successfully subscribe to the newsletter. At the same time this is for us the confirmation that the email address you provide is from you and is not subject to any abuse.

Exceptions to the requirement of consent
In case of existing customer relations it is possible to inform about similar products by email without the customer’s consent.
In this case the following must be guaranteed:

  • We have received your e-mail address in connection with the sale of goods or services.
  • If this address is used for direct advertising for similar goods or services of our own.
  • The recipient has not objected to the use of his e-mail address.
  • The recipient can at any time object to the use of his email address in any newsletter without incurring any costs for him.

Campaign Monitor
To send our news by email we use the distribution service of:
Campaign Monitor
Level 38, 201 Elizabeth Street.
Sydney NSW 2000
Australia

This newsletter service provider may use the recipient’s data in anonymous form to improve its service or for statistical purposes. He does not use them to pass them on to third parties.

The newsletter service provider may use a web beacon to check the opening rate of the delivered newsletters. Within the scope of this query, technical information such as browser type, oparating system or IP address is collected at the time of retrieval.

A complete list of how your data is processed can be found under the following link: https://www.campaignmonitor.com/policies/#privacy-policy

Cancellation/Unsubscribtion
You can unsubscribe from our newsletter at any time. At the end of each newsletter you will find a link to unsubscribe. We may store the unsubscribed email addresses for up to three years on the basis of our legitimate interests in order to be able to provide proof of a previously given consent. An individual application for deletion is possible at any time if prior consent has been obtained.

ORDER PROCESSING AND USER ACCOUNT

Data necessary for ordering
Personal Data: Name, Address, Email address, Tax Number (if applied) Payment method, IP Address, Location

Details
We process the data of our customers in the context of the order processes in our online shop to enable them to choose and order the selected products, as well as their payment method.

The processed data includes inventory data, communication data, location of the order IP address and payment methods. The processing is carried out for the purpose of providing contractual services within the scope of the online shop. We use session cookies for storing the contents of the shopping cart and permanent cookies for storing the login status.

Processing is based on the General Data Protection Regulation (GDPR). The information marked as necessary is required to establish and fulfil the contract. We disclose the data to third parties only within the framework of delivery, payment or within the framework of legal permits and obligations. The data will only be processed in third countries if this is necessary for the fulfilment of the contract.

When ordering, a user account will be created, in particular by allowing them to view their orders, download invoices or download your purchased products. In the context of the order, the necessary obligatory data and additional data are stored. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to its storage is necessary for commercial or tax reasons. Data in the customer account remain up to its deletion with subsequent archiving in the case of a legal obligation. It is up to the users to save their data before the end of the contract if they have given notice of termination.

When registering, re-registering and using our online services, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user’s protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary to pursue our claims or there is a legal obligation to do so in the General Data Protection Regulation (GDPR).

The deletion takes place after expiration of legal warranty and comparable obligations according to Spanish law.

PAYMENT METHODS

How we process payments 
Personal Data: Bank Account, Credit card, Name, Adress, Email

Details
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of data collected by this application depends on the payment system used.

PayPal
When you use the service of PayPal to pay, various data such as email address, if applicable name and address, as well as the IP address and the country of origin are stored. These data are stored by PayPal as well as the IP address and the email address on our server. This allows us to track payments and act in cases of fraud. This data will be deleted after the expiry of our legal obligation to store it.
More information how PayPal protects your privacy can be found here:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Transferwise
When you use the service of Transferwise to pay, various data such as email address, if applicable name and address, as well as the IP address and the country of origin are stored. These data are stored by Transferwise as well as the email address on our server. This allows us to track payments and act in cases of fraud. This data will be deleted after the expiry of our legal obligation to store it. More information how Transferwise protects your privacy can be found here: https://transferwise.com/privacy-policy

Bank Account
When you pay direct into our band account, various data such as bank number, name and address are stored at Openbank. We can view only some of these information at Openbank and don´t store any of this information.
More information how Openbank protects your privacy can be found here:
https://www.openbank.es/en/privacy-cookies

NEW REGISTRATION

Data necessary for registration process
Personal Data: Name, Email address, IP Address, Location

Details

Optionally, users can create an user account. During the registration process, users will be provided with the required information. The data entered during registration will be used for the purpose of using our service. Users can be informed by email about information relevant to offers or registration, such as changes to the scope of offers or technical circumstances. If users have cancelled their user account, their data with regard to the user account will be deleted, subject to their tax retention. It is up to the users to save their data before the end of the contract if they have given notice of termination. We are entitled to irretrievably delete all user data stored during the term of the contract.

In the context of the use of this service, we store the IP address and the time of the respective order. The data is stored on the basis of our legitimate interests as well as the user’s protection against misuse and other unauthorized use. This data will not be passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with the General Data Protection Regulation (GDPR) or the law of Spain.

The data will be deleted upon expiry of statutory warranty and comparable obligations. In the case of statutory archiving obligations, deletion shall take place after their expiry. Information in the possible customer account remain up to its deletion.

SERVER LOG FILES

Visiting our webpages
Personal Data: Usage Data, IP Address

Details
The provider of the web pages automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:
  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

These data cannot be assigned to specific persons. These data are not combined with other data sources. We reserve the right to check these data subsequently if we become aware of concrete indications of an illegal use.

Biohost
Our host puts a strong focus on security and has our fullest confidence in protecting your user data. Detailed information on data collection can be found under the following link: https://www.biohost.de/datenschutz/

SOUNDCLOUD

Pre-listen to our products
Personal Data: User name, Usage Data and More

Details
Plugins of the social network SoundCloud (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, Great Britain.) can be integrated on our sides. You can recognize the SoundCloud plug-ins by the SoundCloud logo on the affected pages.

When you visit our pages, a direct connection is established between your browser and the SoundCloud server after activating the plugin. SoundCloud receives the information that you have visited our site with your IP address. This allows SoundCloud to associate your account with your visit to our site. We would like to point out that we are not aware of the content of the data transmitted or how SoundCloud uses it. For more information you can press the “cookie policy” link in each SpundCloud player window or read the complete privacy policy here: https://soundcloud.com/pages/privacy

OBJECTION ADVERTISING MAILS

We don’t spam, please don’t do it either
Personal Data: All relevant information

Details
We will never share your contact information with anyone without your consent and we object to using the contact information provided on our website for advertising emails that we have not requested.

Akismet (Automattic Inc.)
Akismet is a SPAM protection service provided by Automattic Inc. Various types of personal data as specified in the privacy policy will be colected for the service. Automattic Inc. is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law.
https://www.privacyshield.gov/participant?id=a2zt0000000CbqcAAC&status=Active
Place of processing: US – Privacy Policy.

Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a SPAM protection service provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

SSL - ENCRYPTION

Webpage Security 
Personal Data: All relevant information

Details
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser includes “https://” and by the lock symbol in your browser line. SSL encryption is activated on all pages and the data you transmit to us cannot be read by third parties.

SSL Certificate
This application uses a security certificate by
AVAST Software s.r.o.
Pikrtova 1737/1a
140 00, Prague 4
Czech Republic.
No personal data will be transmitter to Avast.
Please see Avast’s privacy policy for more information: https://www.avast.com/privacy-policy

YOUTUBE

Embedded and Fullscreen Videos
Personal Data: User name, Usage Data and More

Details
Our website uses plugins from Google’s YouTube site. This website is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The Youtube server will be informed which of our pages you have visited.
If you are logged into your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
Further information on how user data is handled can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy

INFORMATION NOT CONTAINED IN THIS POLICY

More details concerning the collection or processing of personal data may be requested from the owner at any time. Please see the contact information at the beginning of this document.

“DO NOT TRACK” REQUESTS

At this time this application does not support global “Do Not Track” requests. To determine whether the services of third parties used by him comply with the “Do Not Track” requirements, please read their data protection guidelines.

CHANGES TO THIS PRIVACY POLICY

The owner of this application reserves the right to make changes to this data protection declaration at any time. We will notify you of any changes by posting the new Privacy Policy on this page and, if necessary, sending a notification to users within this application and/or – as far as technically and legally possible – of all contact information available to the owner. We recommend that you check this privacy policy regularly for changes. Changes to this Privacy Policy will take effect when they are posted on this page. If a user rejects changes to the policy, he or she must stop using this application and may ask the owner to delete the personal information.

This data protection statement has been prepared on the basis of various legislation, including regulation (EU) 2016/679 (General Data Protection Regulation).

Latest update: May 23, 2018