FREQUENTLY ASKED QUESTIONS

Don’t worry, we’ll get the files to you. It’s only a security setting with numbered downloads.
Drop us a quick note and we will reset your permissions if you run out of downloads.

If you do not know your preset download folder, you can read up in the preferences of your browser

After successful payment you will receive an email with order confirmation and download link.
In some cases, this emails might become marked as spam. Check your spam folder or return to tovusound.com.
You have the possibility to download the software from your Tovusound account anytime after purchase.

Yeah, that’s the great thing. If you no longer need the product, you can cancel at any time. From this point on, nothing will be charged to your account. You can continue using it until the paid period ends.

That would be desirable, but is not possible at the moment. So please note that if you cancel before the 12 months are over, you will have to start paying from scratch with a new subscription.

Yes, that’s the good part. It’s yours for life. No further action is necessary. Just keep using the product.

Unfortunately this is not technically possible. However, you can always buy and install extensions to the Edward Ultimate Suite subscription.

Of course you can! If you choose Edward Ultimate Suite as subscription, you can buy expansions and add them at any time. There is no difference in the features compared to the directly paid version.

No, unfortunately not.

Yes, you can do that in your account under the subscriptions tab.

If you pay by credit card, a further debit is automatically initiated. If this also fails, the current subscription will be cancelled.
If Paypal is your payment source, no new attempt will be made. In this case please contact us immediately to prevent an automatic cancellation.

If you would like to pay off your active subscription early, you are welcome to do so. Please contact us and we will charge you the remaining total amount. The agreed instalments will be used as the basis for calculation.

First make sure you have the latest version of Komplete Kontrol and Kontakt installed.
When you’re on the latest versions, update the Library in Komplete Kontrol inside the standalone app not within your DAW.

When you are experiencing issues while loading an instrument, it might be an unpacking problem.
If you have installation files called name.part1.rar, name.part2.rar, name.part3.rar, you don’t need to unarchive each file separately. By clicking on part one it will extract the entire software with the right folder structure on its own. No moving of folders or samples necessary.

Make sure you have downloaded all files correctly as shown under “Installation” in the Reference Manual of your product.  All files are tested in several environments without any password protection.

If you’ve purchased a WAV Library, easily move the download folder to the desired position of your sound archive. Then drag & drop the whole folder in your sound browser like Soundminer or Bashead. Besides, all WAV files remain in your position and are tied together about the metadata with your archive.

The WAV files offered by us are already provided with all metadata. The suspended PDF serves only for the overview. If you simply pull the sample library folder in your sound browser all metadata will be indicated.